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SWOPS is being used successfully in the following environments:
Telephony directory lookup center
- Environment: 240 employees, 1000 records of personal constraints per week, 1000 duties to assign per week
- Setup: It takes only two hours to schedule the workload for a week. Previous systems took three days
- Results: 4% savings in work force and increased morale
Direct banking center
- Environment: 300 seats with over 100 seats in peak hours. The bank requires a very complex set of skills and activities; manual scheduling became impossible
- Results: After implementation, the system maintained its level of service and customer satisfaction-even during periods of budget cuts and understaffing. Reports proved that superior control was achieved due to SWOPS
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